At Mazi International, we are committed to ensuring a smooth and hassle-free shipping experience for our customers. We take great care in packaging and delivering your products safely and on time. Below are the details of our shipping process, including delivery timelines, charges, and other important terms.
Order Processing & Dispatch
- Orders are processed within 1-3 business days after payment confirmation.
- You will receive an order confirmation email with your order details.
- Once your order is dispatched, a tracking number will be shared via email for your convenience.
Shipping Time & Delivery
- Delivery time varies based on the shipping address and location.
- Estimated delivery times:
- Domestic Shipping (within [your country]): 5-10 business days
- International Shipping: 10-20 business days (depending on customs clearance and destination country).
- Unexpected delays due to customs, weather conditions, or unforeseen circumstances may occur, and we appreciate your patience in such cases.
Shipping Charges
- Domestic Orders: Standard shipping charges apply based on the weight and delivery location.
- International Orders: Shipping charges will be calculated at checkout based on the destination and order weight.
- Any additional custom duties or taxes applicable in the destination country will be the customer’s responsibility.
Order Tracking
- Once your order is shipped, we will provide a tracking number via email.
- You can track your order status on our website or through the courier service’s tracking portal.
Undelivered Orders
- If the courier is unable to deliver the package due to incorrect address, unavailability, or refusal to accept the order, the shipment will be returned to us. In such cases:
- Reshipping charges will apply.
- Refunds (excluding shipping charges) may be processed based on our Refund & Returns Policy.
Damaged or Lost Packages
- If your package arrives damaged, please report it within 48 hours of delivery by emailing us at info@rfmazi.com with order details and product images.
- If the package is lost in transit, we will work with the courier to resolve the issue and provide a solution based on our policy.
For any shipping-related queries, feel free to contact our customer support at info@rfmazi.com.